-FREQUENTLY ASKED QUESTIONS-
Sun Chong Company location and hours of operation?
We are open 7 days a week! Monday - Saturday from 8 am - 5 pm and Sundays from 8 am - 3 pm. (If picking up a lychee order - come after 9:30 am to be safe!) We are located at 127 N. Hotel Street (between River and Maunakea Street). It's important to note that we are on a BUS ONLY LANE! Because of this you are unable to drive up front to pickup any orders. We ask all curbside order pick ups park on MAUNAKEA ST. near "Pho 97" or "Cindy's Lei Shop."
Where do I park?
Metered parking is available along Maunakea Street, Smith St, and Pauahi. Make sure you have a pocket full of quarters or a credit card. Most of our regulars come on FREE PARKING Sundays! On Sundays, you can park in "Loading Zones" and King Street.
The closest municipal parking lot with affordable parking rates is located right after Cindy's Lei Shop on Maunakea Street. Take the "Hotel Street" exit and it will lead you to our shop! No elevators - so drop of grandma or grandpa at the entrance so they don't have to walk up the stairs. If you come on the weekends its only $3.00 ALL DAY! Otherwise $1.50 an hour on weekdays. Cash only.
Can I return or cancel my preorder?
All orders are final once processed. During this time we are unable to process returns or exchanges for the health and safety of our customers and employees. Please be aware when making your purchases!
Please make sure your address is correct for all mail orders. We will not be responsible for any return packages. You will be responsible for paying for any additional shipping costs for return packages.
Any online fruit purchases must be picked up within 24 hours. Absolutely no refunds for any orders that are not picked up within 24 hours of payment. Thank you so much for understanding.